Custom Brokerage FAQ Frequently Asked Questions

Our booking system is a simplified process. You can place a booking request online on our website/App or you can call our customer care number 9111585858. Our team finds the nearest truck for you after verification.

Customers can make payments via NEFT / IMPS/ CASH/CHEQUE/DD/UPI. We accept all types of cards, so you can easily make an online payment.

All services confirmed through us include only transportation of goods. If any manpower & packing assistance is needed, we will give assistance in arranging as per requirement at extra cost. We do not guarantee packing and labour services.

All movements have to be done with valid transit worthy documents:
a. Proper invoice that has consigner, consignee complete address
b. Complete detail of material with value and GST details
c. Packing list of material
d. Valid E-Way Bill

We are constantly involved in the transportation of cargo to and fro from the ports to various locations in the country. The proximity of Phantom Express FTWZ from the port gives a major advantage due to easy accessibility to the staff to supervise movements. We also have dedicated staff posted at the ports to deal with the port authorities and any other requirements of transportation.

Based out of New Delhi phantom express has a widespread presence across the country with its offices in Kolkata, Raipur(East) Mumbai, Ahmedabad, Pune (West), Jaipur, Ambala, Sonipat (North), Bengaluru, Chennai & Hyderabad (South). Apart from these offices, AT&H has extensive collaborations with fleet owners/ vendors in every pocket of the country.

We accept bookings at least an hour prior to your desired pick-up time. The time frame for booking also depends on the region where we are accepting the booking from.

One of our executives will call you back to verify your information. After confirmation of details, the customer will get to know the exact location of vehicle.

For any queries related to booking kindly email us at: contact@phantom2me.com or call 9111585858

Phantom Express provides the following services:

Full Truck Load (FTL): Point to point transportation, multi-location pick-up and delivery, closed & open truck options, etc.
Less than Truck Load (LTL): Consolidation services, milk runs,
multi-point delivery capabilities.
Project Logistics: Specialized cargo handling, oversize break bulk shipments, hazardous material handling, route planning & consultation on regulatory aspects.
Reefer transport: Various types of reefer vehicles available. We also offer trailers with genset facility to carry reefer containers.

We provide a range of vehicles – right from a TATA ACE to ODC telescopic trailers. The vehicles are sourced partly from the market through our extensive network of highly reliable vendors and partly from the fleet of leased vehicles which are available 24×7 to cater to client requirements.

The following features make Phantom Express a unique transport service provider:

  • Timely availability of all types of vehicles, owing to our dedicated fleet management & deployment
  • Customization in transportation needs
  • Technical competencies like vehicle tracking, cargo tracking & safety
  • Trained & experienced professionals from the industry, including specialized statutory compliance officers to look after legal/ documentation requirements & check post management
  • Competitive rates
  • Fast & reliable door-to-door delivery through single point of contact to prevent hassles

We have a team of professionals specifically to handle the transportation of ODC cargo. Whenever there is need for ODC movement from the client, our professionals carry out a detailed route survey to ensure hassle-free transport of cargo en-route. The team takes care of special permissions required for the movement from the government authorities as well as all other regulatory aspects related to the movement. With regards to the vehicles, we have an extensive network of vendors across the country to provide required vehicles from time to time.

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